Privacy Policy

NG Syndicate collects the information needed to operate our website, process orders, manage accounts, respond to support requests, and send requested email communications.

Information We Collect

We may collect information you provide directly, including your name, email address, phone number, shipping and billing details, account details, order history, and any information you submit through our contact forms.

We also collect technical information such as IP address, browser type, referring pages, device information, and activity on the site to support account security, fraud prevention, site performance, and analytics.

How We Use Information

We use personal information to fulfill orders, provide customer support, maintain your account, communicate about transactions, improve the website, and send marketing emails only where you have requested them or where we otherwise have a lawful basis to do so.

Email Communications

Transactional emails such as order confirmations, shipping updates, account notices, and product-specific back-in-stock alerts are sent to support the services you requested. Marketing emails are limited to subscribers who joined through our forms or other opt-in flows. You can unsubscribe from marketing emails at any time using the link in the email.

Sharing Information

We do not sell or rent your personal information. We may share information with service providers that help us operate the site and deliver our services, such as ecommerce, payment, hosting, email delivery, analytics, and shipping providers, subject to appropriate confidentiality and security protections.

Cookies and Similar Technologies

We use cookies and related technologies to keep the site functioning, remember account and cart activity, understand usage, and improve performance. Please review our Cookie Policy for additional details.

Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards to protect information we hold. We retain information for as long as needed to operate the business, satisfy legal obligations, resolve disputes, and enforce agreements.

Your Choices

You may update account information through your account where available, unsubscribe from marketing emails at any time, or contact us if you need help with your information or account.

Contact

If you have questions about this policy or your information, contact us at cs@nexgenresearchusa.com.

Marketing email

If you opt in to marketing email from NG Syndicate, we process your email address and related consent evidence (consent statement version, source URL, timestamp, IP address, and user agent) so we can send research updates, product availability notices, and company news. Marketing email is sent only after you confirm your subscription. Unconfirmed signups are not treated as marketable.

We retain consent records to demonstrate permission and honor unsubscribe / suppression requests. You may withdraw consent at any time using the unsubscribe link in a message or by contacting us. Marketing processing is separate from transactional messages such as order, shipping, account, or back-in-stock notifications.

Email delivery may use carefully selected service providers acting on our instructions. We do not sell your email address or purchase marketing lists. Postal address: NG Syndicate, 2271 W. Malvern Avenue, Suite 450, Fullerton, CA 92833.